Poof Warranty and Return Policy

Limited Warranty

What the Poof Warranty Covers

Poof (“Poof” or “we”) warrants this Poof hardware product (the “Product”) against material defects in materials and workmanship for a period of one year from the date of purchase (“Warranty Period”) by the original end user purchaser (“you”).  This warranty gives you specific legal rights, and you may also have other rights that vary under local laws.

What the Poof Warranty Does Not Cover

Software distributed by Poof with or without the Poof brand name (including, but not limited to, the software that interacts with or that is pre-installed in the Product) is not covered under this limited warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.

Poof does not warrant that the operation of the product will be uninterrupted or error-free.

The Poof Warranty does not cover problems or damage resulting from:

  • failure to follow instructions relating to the Product’s use or other improper operation or maintenance;
  • accident, abuse, misapplication, or any unauthorized repair, modification or disassembly;
  • connection to improper voltage supply;
  • use of cables or other equipment not supplied by Poof; or
  • other causes that are not defects in material and workmanship except where such restriction is prohibited by applicable law.

The Poof Warranty does not cover Product marked as “sample” or sold “AS IS”.

Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser.

What We Will Do to Correct Problems

If the Product is determined to be materially defective during the Warranty Period, Poof will (at its option) (1) repair or replace the product, or (2) refund the price paid, provided that, in either case,the product is returned to the point of purchase or such other place as Poof may direct with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. Poof may, at its option, use new or refurbished or used parts in good working condition to repair or replace any product. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

How to Obtain Poof Warranty Support

Valid warranty claims are generally processed through the point of purchase during the first 30 days after purchase. Warranty claims that cannot be processed through the point of purchase and Product-related questions should be addressed directly to Poof.

Limitation of Liability

POOF WILL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING FROM THE USE OR SERVICE OF THE PRODUCT. IN ADDITION, POOF WILL NOT BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF POOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT WHERE PROHIBITED BY LAW, THE WARRANTY AND REMEDIES DESCRIBED ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY OR IMPLIED. Any recovery is limited to repair, replacement, or refund as described above. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE PRODUCT IS NOT INTENDED FOR USE, WHETHER DIRECT OR INDIRECT, WITH INDUSTRIAL, COMMERCIAL, MILITARY OR MEDICAL EQUIPMENT, AND IS NOT INTENDED FOR ANY USE WHERE FAILURE OR FAULT OF THE PRODUCT COULD DIRECTLY OR INDIRECTLY CAUSE RISK OR DAMAGE TO LIFE OR PROPERTY. THIS WARRANTY WILL NOT APPLY IF THE PRODUCT IS USED IN SUCH A MANNER. ANY SUCH USE IS ENTIRELY AT THE USER’S DISCRETION AND RISK. ANY SUCH USER WILL BE SOLELY RESPONSIBLE FOR (AND POOF DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES RESULTING FROM SUCH USE.

Implied Warranties

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, POOF DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTIBILITY, AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY ON THE PRODUCT DEEMED TO BE ENFORCEABLE IS LIMITED IN DURATION TO THE DURATION OF THE WARRANTY PERIOD ABOVE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, or do not allow exclusions or limitations on certain damages, including damages for death or personal injury caused by negligence, so the above limitation may not apply to you.

National Statutory Rights

Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods. These rights are not affected by the warranties in this limited warranty.

No Other Warranties

No Poof dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Return Policy

Poof guarantees your satisfaction with our products. If you are not satisfied with your purchase from Poof for any reason, you have 30 days from the date of purchase to request a full refund. You may return any product purchased on Poof.com.

To qualify for a refund, all of the following conditions must be met:

  • A Return Merchandise Authorization (RMA) must be requested from our Customer Support team within 30 days of your purchase date. To request an RMA, please  email: support@mypoof.com
  • Returned product(s) must be in good physical condition (not physically broken or damaged).

All accessories originally included with your purchase must be included in the return (used strips do not have to be returned). The RMA must be included along with your returned product.

Additional Terms and Conditions:

  • Products ordered in November and December can be returned through January 31 of the following year (or 45 days, whichever is longer).
  • Refunds will be processed and paid within  2-weeks  of Poof’s receipt of product and required proof of purchase receipt.